VIETNAM AIRLINES : Web Site & General Rating
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| Web Site : Ease of Use |  |
Age of Aircraft in Fleet |  |
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| Web Site : Product information |  |
Cabin Safety standards  |
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| Web Site : Online Check-In | |
Cockpit Communications | |
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| Handling Delays/Cancellations | |
Airline Onboard Magazine | |
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| Staff Grooming & Presentation |  |
Assisting Families & Children | |
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AIRPORT SERVICES : Read the Reviews
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| Check-In Services | |
Arrival Assistance | |
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| Transfer Services | |
Arrival Lounges | |
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| Priority Boarding | |
Baggage Delivery | |
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BUSINESS CLASS LOUNGE : Read the reviews
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| Lounge comfort, space | |
Staff : Service Efficiency | |
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| Washroom, shower facilities | |
Staff : Enthusiasm, Attitude | |
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| Dining options / Food Quality | |
Staff : Problem Solving | |
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| Internet / WiFi options | |
Staff : Language Skills | |
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LONG HAUL FLIGHTS
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ONBOARD PRODUCT
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CABIN STAFF SERVICE
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Seat Comfort |
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Service Efficiency | |
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| Comfort : Blankets, Pillows | |
Enthusiasm, Attitude | |
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| Inflight Entertainment | |
Interaction with PAX | |
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| Washroom Cleanliness | |
Cabin Presence thru Flight | |
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| Cabin Cleanliness and Condition | |
Responding to Requests | |
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| Quality of Meals served | |
Language Skills |  |
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| Dine-on-Demand efficiency | |
Consistency amongst Staff | |
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| Newspapers and Magazines | |
Friendliness and Hospitality | |
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REGIONAL FLIGHTS
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ONBOARD PRODUCT
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CABIN STAFF SERVICE
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Seat Comfort |
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Service Efficiency | |
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| Comfort : Blankets, Pillows | |
Enthusiasm, Attitude | |
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| Inflight Entertainment | |
Interaction with PAX | |
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| Washroom Cleanliness | |
Cabin Presence thru Flight | |
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| Quality of Meals served | |
Responding to Requests | |
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| Newspapers and Magazines | |
Language Skills | |
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| Cabin Cleanliness and Condition | |
Friendliness / Hospitality | |
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AIRPORT SERVICES : Read the Reviews
(SGN) |
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| Check-In Services | |
Arrival Assistance | |
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| Transfer Services | |
Baggage Delivery | |
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|
LONG HAUL FLIGHTS
|
|||
|
ONBOARD PRODUCT
|
CABIN STAFF SERVICE
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|
|||
|
Seat Comfort |
|
Service Efficiency | |
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|
|||
| Comfort : Blankets, Pillows | |
Enthusiasm, Attitude | |
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|
|||
| Inflight Entertainment | |
Interaction with PAX | |
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|
|||
| Washroom Cleanliness | |
Cabin Presence thru Flight | |
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|
|||
| Cabin Cleanliness and Condition | |
Responding to Requests | |
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| Quality of Meals served | |
Language Skills | |
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|
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| Newspapers and Magazines | |
Friendliness / Hospitality | |
|
|
|||
|
AIRPORT SERVICES : Read the Reviews
(SGN) |
|||
|
|
|||
| Check-In Services | |
Arrival Assistance | |
|
|
|||
| Transfer Services | |
Baggage Delivery | |
|
|
|||
|
LONG HAUL FLIGHTS
|
|||
|
ONBOARD PRODUCT
|
CABIN STAFF SERVICE
|
||
|
|
|||
| Seat Comfort |
|
Service Efficiency | |
|
|
|||
| Comfort : Blankets, Pillows | |
Enthusiasm, Attitude | |
|
|
|||
| Inflight Entertainment | |
Interaction with PAX | |
|
|
|||
| Washroom Cleanliness | |
Cabin Presence thru Flight | |
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|
|||
| Cabin Cleanliness and Condition | |
Responding to Requests | |
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|
|||
| Quality of Meals served | |
Language Skills | |
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| Quantity of Food served | |
Consistency amongst Staff | |
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|||
| Newspapers and Magazines | |
Friendliness / Hospitality | |
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|
|||
|
REGIONAL FLIGHTS
|
|||
|
ONBOARD PRODUCT
|
CABIN STAFF SERVICE
|
||
|
|
|||
|
Seat Comfort |
|
Service Efficiency | |
|
|
|||
| Comfort : Blankets, Pillows | |
Enthusiasm, Attitude | |
|
|
|||
| Inflight Entertainment | |
Interaction with PAX | |
|
|
|||
| Washroom Cleanliness | |
Cabin Presence thru Flight | |
|
|
|||
| Cabin Cleanliness and Condition | |
Responding to Requests | |
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| Quality of Meals served | |
Language Skills | |
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| Quantity of Food served | |
Friendliness / Hospitality | |
