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Wednesday, November 21, 2012

Vietnam Airlines

VIETNAM AIRLINES : Web Site & General Rating
Web Site : Ease of Use 3.5-Star Rating Age of Aircraft in Fleet 3-Star Rating
Web Site : Product information 2-Star Rating Cabin Safety standards Click link for Details 3.5-Star Rating
Web Site : Online Check-In 2-Star Rating Cockpit Communications 3-Star Rating
Handling Delays/Cancellations 2-Star Rating Airline Onboard Magazine 3-Star Rating
Staff Grooming & Presentation 4-Star Rating Assisting Families & Children 3-Star Rating



VIETNAM AIRLINES : Business Class Product & Service Ranking

AIRPORT SERVICES  :  Read the Reviews  (SGN)
Check-In Services 3.5-Star Rating Arrival Assistance 4-Star Rating
Transfer Services 4-Star Rating Arrival Lounges  
Priority Boarding 4-Star Rating Baggage Delivery 4-Star Rating

BUSINESS CLASS LOUNGE  :  Read the reviews   (SGN)
Lounge comfort, space 4-Star Rating Staff : Service Efficiency 3-Star Rating
Washroom, shower facilities 3-Star Rating Staff : Enthusiasm, Attitude 3-Star Rating
Dining options / Food Quality 4-Star Rating Staff : Problem Solving 3-Star Rating
Internet / WiFi options 3-Star Rating Staff : Language Skills 3-Star Rating
 
LONG HAUL FLIGHTS
ONBOARD PRODUCT
CABIN STAFF SERVICE
Seat Comfort Click link for Details 3-Star Rating Service Efficiency 3-Star Rating
Comfort : Blankets, Pillows 3-Star Rating Enthusiasm, Attitude 4-Star Rating
Inflight Entertainment 3-Star Rating Interaction with PAX 3-Star Rating
Washroom Cleanliness 4-Star Rating Cabin Presence thru Flight 3.5-Star Rating
Cabin Cleanliness and Condition 3.5-Star Rating Responding to Requests 4-Star Rating
Quality of Meals served 3.5-Star Rating Language Skills 3-Star Rating
Dine-on-Demand efficiency 2-Star Rating Consistency amongst Staff 3.5-Star Rating
Newspapers and Magazines 3.5-Star Rating Friendliness and Hospitality 3-Star Rating
 
REGIONAL FLIGHTS
ONBOARD PRODUCT
CABIN STAFF SERVICE
Seat Comfort Click link for Details 3.5-Star Rating Service Efficiency 3-Star Rating
Comfort : Blankets, Pillows 3.5-Star Rating Enthusiasm, Attitude 3.5-Star Rating
Inflight Entertainment 3-Star Rating Interaction with PAX 3.5-Star Rating
Washroom Cleanliness 3-Star Rating Cabin Presence thru Flight 3.5-Star Rating
Quality of Meals served 3.5-Star Rating Responding to Requests 4-Star Rating
Newspapers and Magazines 3-Star Rating Language Skills 3-Star Rating
Cabin Cleanliness and Condition 3.5-Star Rating Friendliness / Hospitality 3-Star Rating



VIETNAM AIRLINES : Economy Deluxe Product & Service Ranking

AIRPORT SERVICES  :  Read the Reviews  (SGN)
Check-In Services 3.5-Star Rating Arrival Assistance 3.5-Star Rating
Transfer Services 3.5-Star Rating Baggage Delivery 4-Star Rating
 
LONG HAUL FLIGHTS
ONBOARD PRODUCT
CABIN STAFF SERVICE
Seat Comfort Click link for Details 4-Star Rating Service Efficiency 3-Star Rating
Comfort : Blankets, Pillows 3.5-Star Rating Enthusiasm, Attitude 3.5-Star Rating
Inflight Entertainment 3-Star Rating Interaction with PAX 3-Star Rating
Washroom Cleanliness 4-Star Rating Cabin Presence thru Flight 3.5-Star Rating
Cabin Cleanliness and Condition 3.5-Star Rating Responding to Requests 3.5-Star Rating
Quality of Meals served 3.5-Star Rating Language Skills 3-Star Rating
Newspapers and Magazines 3-Star Rating Friendliness / Hospitality 3-Star Rating



VIETNAM AIRLINES : Economy Class Product & Service Ranking

AIRPORT SERVICES  :  Read the Reviews  (SGN)
Check-In Services 3.5-Star Rating Arrival Assistance 3-Star Rating
Transfer Services 3.5-Star Rating Baggage Delivery 3-Star Rating
 
LONG HAUL FLIGHTS
ONBOARD PRODUCT
CABIN STAFF SERVICE
Seat Comfort Click link for Details 4-Star Rating Service Efficiency 3.5-Star Rating
Comfort : Blankets, Pillows 3.5-Star Rating Enthusiasm, Attitude 3.5-Star Rating
Inflight Entertainment 3-Star Rating Interaction with PAX 3-Star Rating
Washroom Cleanliness 4-Star Rating Cabin Presence thru Flight 3.5-Star Rating
Cabin Cleanliness and Condition 3-Star Rating Responding to Requests 3.5-Star Rating
Quality of Meals served 3.5-Star Rating Language Skills 3-Star Rating
Quantity of Food served 4-Star Rating Consistency amongst Staff 3-Star Rating
Newspapers and Magazines 3-Star Rating Friendliness / Hospitality 4-Star Rating
 
REGIONAL FLIGHTS
ONBOARD PRODUCT
CABIN STAFF SERVICE
Seat Comfort Click link for Details 3-Star Rating Service Efficiency 4-Star Rating
Comfort : Blankets, Pillows 3.5-Star Rating Enthusiasm, Attitude 3.5-Star Rating
Inflight Entertainment 3-Star Rating Interaction with PAX 2-Star Rating
Washroom Cleanliness 3-Star Rating Cabin Presence thru Flight 3.5-Star Rating
Cabin Cleanliness and Condition 3-Star Rating Responding to Requests 3-Star Rating
Quality of Meals served 3-Star Rating Language Skills 3-Star Rating
Quantity of Food served 4-Star Rating Friendliness / Hospitality 3.5-Star Rating

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